Frequently Asked Questions
What does PrepSmart Supply sell?
We focus on emergency preparedness and outdoor utility gear — first aid, lighting, power banks, communication tools, water filtration, and practical guides to help households get ready.
How long does shipping take?
Most orders process in 1–3 business days, then ship with standard delivery often in 3–7 business days within the contiguous U.S. See our Shipping Policy for details.
Can I return a product?
Unused items in original condition can often be returned within 30 days. Opened medical/PPE items and digital downloads are generally not returnable. Full details are on our Return Policy page.
Do you sell digital products?
Yes. For example, Your First 72 Hours is a printable PDF guide and workbook. Digital items are delivered electronically and are typically non-returnable after delivery.
What should be in a basic 72-hour emergency kit?
A solid starter kit often includes water (about 1 gallon per person per day), non-perishable food, a flashlight and batteries or a rechargeable light, a first aid kit, a power bank, a whistle, basic hygiene supplies, and copies of important contacts. Our blog and digital guide go deeper.
Are your product descriptions accurate?
We rewrite supplier copy to be clearer and more useful, but always check the product page for options, what’s included, and safety notes. Specs can vary by variant.
How do I contact support?
Use our Contact page and include your order number when asking about an order.
Is this medical or professional emergency advice?
No. Our content and products support general preparedness. For medical emergencies, call emergency services. For local hazards, follow official guidance from authorities.